Scala Customer Service

Scala Customer Service

Evaluations and professional opinion on Scala Hosting – Scala Customer Service

Summary
Scala Hosting Assures to Be “The Next Step in Hosting Advancement,” but Does It In fact Deliver? Scala Customer Service.
Can an obscure web host come out of no place, challenge the industry giants, and beat them at their own game?

That’s exactly what Scala Hosting claims to do, and while I do love me a good underdog story, I’m also a substantial doubter. An exceptional webhosting has to do so numerous things right, and many companies simply do not have what it takes.

Let’s dig a bit deeper. Scala Hosting hails from Dallas, Texas, and offers scalable (thus the name – Scala) hosting plans, from basic shared hosting to innovative handled VPS services. It operates 2 information centers, one in its hometown of Dallas and the other in Sofia, Bulgaria.

Everything looks great on paper, however I needed to see for myself what the service was everything about. That’s why I registered to the basic plan and systematically checked each and every aspect of Scala Hosting. I put the company’s support service to the test several times and ran various performance diagnostics.

My conclusions? While it’s not perfect on every level, Scala Hosting is certainly impressive. Keep reading for the complete coverage and see if it’s right for you. Scala Customer Service.

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Scala Customer Service

Functions
Plentiful Resources and Excellent Security Steps
Scala Hosting uses 3 kinds of hosting to pick from: Timeless shared hosting, handled VPS (virtual personal server), and self-managed VPS. For little to medium-size websites, from personal blog sites to more advanced service pages, the shared hosting strategies will be sufficient. Scala Customer Service.

VPS, whether handled or unmanaged, is where the big boys come to play. Amongst its lots of benefits, a VPS can comfortably house popular e-commerce shops and content portals. There’s nearly no limitation to what a VPS can do – by scaling up its resources, you’ll always have the ability to handle more traffic and visitors.

I noticed the absence of dedicated servers and was really extremely pleased about it. It’s the most expensive sort of hosting offered, because you’re provided complete control of a physical server (shared and VPS plans share a server’s resources with other customers). Really couple of websites require such dedicated options, and offering them is typically a timeless case of a web host overreaching.

Focus is the name of the video game with Scala Hosting. Count me as a fan. A jack-of-all-trades business is a dish for disaster.

 

Let’s begin with the shared hosting plans. 2 subtypes seem to be offered – web hosting and WordPress hosting – but in reality, there’s no difference in between the two. I’ll simply refer to them both as “shared hosting” from now on. Shared hosting comes in three strategies, with the primary variables being available disk space and extra features.

I went with the most basic plan, Mini, and received a whopping 10 GB of storage area. This suffices to host countless HD images, hours of HD videos, and a limitless quantity of text. Still craving more? The other two strategies featured unrestricted disk space, as long as you stick to the reasonable usage policy (this isn’t your remote backup drive). Scala Customer Service.

 

A minor downside is that Scala Hosting’s strategies aren’t 100% SSD. All around the world, SSD is replacing the older and slower HDD drives, but as of today, Scala Hosting is still in the midst of updating its storage drives. While this had the potential to affect speeds to some extent, I personally didn’t observe any slowdown whatsoever.

Proceeding. Excellent features like cPanel, complimentary website migrations, endless sites, CMS (content management system) auto-installers, backups, and SSL certificates are offered with all 3 plans. SSLs are a should for any severe website owner, as they secure your visitors’ connections and ensure their personal privacy. With an SSL certificate, your website will likewise take pleasure in that nifty-looking padlock in the address bar.

Up until now, so great, but prior to we delve deeper into some actually unique features, I do need to discuss that the feature list Scala Hosting markets isn’t 100% current. Some intriguing functions, like the SpeedBoost Cacher, are nowhere to be seen. Others, like the complimentary SEO tools, are simply links to a third-party SEO suite by the name of Attracta.

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Effective VPS Machines and the SPanel Control Panel
I discussed earlier that a VPS has a lot to offer you, so let me broaden on that. With regular shared hosting, you share the server’s resources with numerous other users. That suggests that there’s constantly the possibility that you will not have sufficient CPU power or RAM memory to completely run your website.

Due to the fact that you’re likewise sharing your IP address with your hosting next-door neighbors, there’s the included risk of getting blacklisted for their activities. If another shared user on your server sends spam marketing messages, or even uses pirated downloads, you’ll all get blacklisted together. That implies you not showing up on Google, and your emails going straight to spam. Scala Customer Service.

A VPS resolves all that, as you’ll get personal access to a particular set of resources. Generally, real to the Spider-Man slogan, this newfound power features fantastic obligation. Compared to a shared hosting plan, the administration and management of a VPS can be a lot more requiring. Unless … you have SPanel.

SPanel, established solely by Scala Hosting itself, is a VPS control panel like couple of others. It enables you to quickly configure the quantity of resources readily available for your websites, comes with integrated security software, and supports the uber-fast NGINX web server technology. It also consists of must-have functions like backups, usage stats, and SSL combination.

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SShield Protection Keeps You Safe
No matter which kind of hosting you end up choosing, you’ll instantly be secured by Scala Hosting’s SShield. It’s a complete security system including around-the-clock tracking, and it currently boasts a 99.998% success rate in obstructing assailants.

Think your site isn’t going to attract opponents, and you don’t have to worry about it? Think again. Each and every single person online needs to stress over hackers. They have uses for even the simplest of websites, though often wreaking havoc is really all they’re interested in. Scala Customer Service.

Be smart and always select a hosting solution that includes effective security procedures.

 

Access to WordPress Specialists
Beginning with the second plan (Start) in shared hosting, Scala Hosting offers a “Managed WordPress” service. To completely value this cool function, you initially require to understand the standards in the hosting industry. The large majority of webhosting today have a really particular meaning of their obligation to you. They supply the hosting and management panel, look after the servers, and call it a day.

That suggests in fact looking after your website (that is, handling your WordPress setup and building your site) falls totally on you. Run into an issue? Much better hire an expert or roll your sleeves up, since the majority of companies will not lend a hand.

 

Performance
Strategic Data Center Locations Produce Speedy Packing around the World
Terrific features? Check. Easy to use? Definitely. Next thing to test (and probably the most important) is, naturally, the performance. As always, I let the numbers talk – page loading speeds and uptime.

I ran a standard WordPress installation on my Scala Hosting plan, hosted in the company’s Dallas data. I published a customized SimpleShift style, complete with text and some non-optimized HD images, to get an excellent idea of how your site will perform.

As I make with all web hosts, I extended Scala Hosting the thanks to making optimizations. The assistance agent proceeded and added GZIP compression and browser caching. He did not discuss the non-optimized images. The following performance tests were performed after optimizations have actually occurred. Scala Customer Service.

After monitoring my test website’s uptime for a month utilizing UptimeRobot’s tracking tool, I ended up with 99.72% uptime. This is mainly due to brief periods of unavailability (around 10 minutes) every couple of days. Scala Hosting does market a 99.9% uptime warranty, so I was a bit disappointed by the result. After calling the business about it, I was actually compensated for 20% of my regular monthly charge!

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A Good 24/7 Service with Actual English Speakers
Scala Hosting operates a 24/7 assistance service, available through live chat, tickets, e-mail, phone, and a knowledge base. Throughout my initial research of the company, I couldn’t help but notice that people were very delighted with the assistance they got. This was interesting, as I generally discover assistance interactions to be quite headache-inducing.

Why do I feel that way? Due to the fact that a lot of business have long since outsourced support to third-rate call centers in cheap-labor countries, where agents command neither the English language nor the basics of hosting.

Picture my surprise upon hearing that Scala Hosting keeps all assistance in-house. Not just is the assistance staff part of the team, they really work from the same Texas workplace. Delighted about the prospect of having an excellent assistance experience, I immediately continued to bombard the agents with questions. And I can tell you they are TERRIFIC!

 

Pricing
Shared and VPS Plans Are Attractively Priced
Scala Hosting’s pricing structure is basic – three plans are available for both shared and VPS hosting, with sophisticated plans consisting of much better resources and more features. The rate of shared plans is pretty much in line with the industry average.

The situation is a bit more made complex with the handled VPS strategies. Initially glimpse, they may seem a tad costly, but it truly depends on how you plan to use them. If you plan on creating numerous hosting accounts on the very same VPS (for clients or yourself), then using Scala Hosting’s SPanel will make things significantly less expensive. Scala Customer Service.

The majority of companies offer cPanel as their VPS management panel, and cPanel ends up being more costly as you include more users. With SPanel, the price is basic, whether it’s one user or 1,000. Moreover, you can tailor your VPS setup to fit your specific needs and pay according to your selected resources.

Whichever plan you decide on, you’ll have the ability to pick monthly, three-month, six-month, or yearly payment durations. Shared strategies include a complimentary domain if you sign up for 6 months or more, and a yearly dedication will net you a 29% discount rate.

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Scala Customer Service